Refund Policy

Last Updated: March 2025

At Fenden, our goal is to ensure your satisfaction while offering transparent and fair policies. All our products are digital, and access is delivered instantly upon purchase. This Refund Policy outlines the terms under which you may be eligible for a refund.

1. Eligibility for Refunds

Refunds may be requested under the following conditions:

  • Your request is made within 7 calendar days of the original purchase date.
  • You have not accessed or consumed significant portions of the premium content (e.g., unlocked and completed most of the exam).
  • The purchase was made through a supported platform (currently Lemon Squeezy or Paddle).
  • The request is made in good faith and is not considered abusive.

We reserve the right to assess the eligibility for a refund based on usage data and activity logs.

2. How to Request a Refund

To request a refund, please send an email to support@fenden.com with the following details:

  • Full name and email used for the purchase
  • Order ID or confirmation number
  • Reason for the refund request

Refunds will be reviewed within 3 business days, and if approved, the amount will be refunded to the original payment method. Please allow 5–10 business days for the transaction to reflect in your account.

3. Non-Refundable Scenarios

Refunds will generally not be issued in the following cases:

  • The request is made after 7 days of purchase
  • The user has unlocked or completed premium exam content beyond the introductory test sets
  • Multiple refund requests from the same user indicating potential abuse
  • Payment disputes or chargebacks initiated without first contacting our support team

Fenden reserves the right to deny refund requests that are deemed fraudulent, manipulative, or outside the scope of this policy.

4. Subscription Cancellations

You may cancel your subscription at any time via your billing dashboard. Cancellation will prevent future charges but will not result in a refund for the current billing period, unless it falls under the eligibility criteria above.

  • After cancellation, access to premium content remains available until the end of the paid term.
  • You will not be charged again unless you reactivate your subscription.
5. Failed or Duplicate Payments

If you experience:

  • Double charges
  • Payment errors
  • No access granted after payment

Please contact us immediately at support@fenden.com. We will investigate and process a refund if applicable.

6. Delivery of Digital Products

All products sold on Fenden are digital and delivered instantly upon purchase via your account. You will receive access through your user dashboard.

If you did not receive access, please contact us promptly so we can resolve the issue.

7. Payment Processors

Payments are securely handled by third-party platforms. Depending on your location or selected method, this may include:

Refunds must be processed in accordance with the terms of these platforms.

8. Contact

If you have any questions or concerns regarding this Refund Policy, please contact us:

Email: support@fenden.com
Website: https://fenden.com

We’re committed to your success and satisfaction. Thank you for choosing Fenden to support your certification journey.