Privacy Policy

Last Updated: March 2025

At Fenden, your privacy is important to us. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our platform, including our website and services related to online practice exams.

By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you use our platform:

1.1 Personal Information
  • Name (if provided)
  • Email address
  • Billing address (when purchasing a subscription)
  • Country of residence
  • Payment information (handled securely by third-party processors — we do not store credit card numbers)
1.2 Technical Data
  • IP address
  • Browser type and version
  • Device type and operating system
  • Referrer URLs
  • Pages visited and usage patterns
1.3 Usage Data
  • Exams viewed
  • Tests attempted and results
  • Subscription activity
  • Login history
2. How We Use Your Information

We use your information for the following purposes:

  • To provide access to exams and features based on your subscription
  • To manage your account and subscription billing
  • To personalize your user experience
  • To improve our services, content, and platform
  • To send service updates, announcements, or support-related communications
  • To respond to customer inquiries or requests
  • To comply with legal and regulatory obligations

We do not use your personal data for profiling, behavioral advertising, or resale to third parties.

If you are located in the EU or UK, we process your data based on:

  • Contractual necessity: to deliver the service you subscribed to
  • Legal obligation: to comply with tax and regulatory requirements
  • Legitimate interest: to prevent abuse and improve performance
  • Consent: where required for non-essential cookies or marketing communications
4. Sharing of Data

We do not sell your personal data. We may share your data with:

  • Payment processors (e.g., Lemon Squeezy, Paddle) for billing and subscription management
  • Cloud hosting and analytics providers for secure infrastructure and insights
  • Support platforms for customer service
  • Legal authorities, only when required by law or to prevent fraud

All vendors are vetted and operate under strict data protection agreements (DPAs).

5. Data Retention

We retain your data:

  • As long as you have an active account
  • For up to 24 months after cancellation for accounting, support, and regulatory purposes
  • Immediately upon request for deletion (unless required by law)

You may request deletion of your data at any time by emailing support@fenden.com.

6. Cookies and Tracking Technologies

Fenden uses cookies to enhance your experience. These include:

  • Essential cookies: for login and session management
  • Analytics cookies: to improve performance and usage
  • Preference cookies: to remember user settings

You can manage cookie preferences via your browser settings.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal data
  • Correction or update of inaccurate data
  • Deletion of your account and related data
  • Portability of your data (in a machine-readable format)
  • Withdrawal of consent where applicable
  • Complaint to your local data protection authority

To exercise any of these rights, email us at support@fenden.com.

8. Data Security

We follow industry-standard security practices to protect your data:

  • HTTPS encryption for all traffic
  • Secure storage using Google Cloud Platform infrastructure
  • Role-based access controls for our internal teams
  • Regular audits and vulnerability assessments
9. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we learn we have collected such data without verified parental consent, we will delete it immediately.

10. International Transfers

If you access Fenden from outside the United States, please note that your data may be transferred and stored on servers located in the US or other jurisdictions with adequate data protection laws.

11. Third-Party Services

We use third-party services like Lemon Squeezy and Paddle for payment processing. These platforms have their own privacy policies, and we encourage you to review them:

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify users via email or in-app notification.

The latest version will always be available at: https://fenden.com/legal/privacy-policy

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

Email: support@fenden.com
Mailing Address: Fenden, Santiago, Chile

Thank you for trusting Fenden with your learning journey.